Tłumaczymy nasz sklep na język polski!
Wymaga to jednak czasu, ponieważ w ofercie mamy dużo artykułów, a na nasz sklep składa się wiele stron. Chwilowo nasz katalog produktów dostępny będzie w języku angielskim. Dziękujemy za cierpliwość!
FAQ
Where can I find my quotation history?
You can find your quotation and order histories in the MyMISUMI customer portal. Here you can find and download past and pending quotations and orders:
- Log in to your MyMISUMI profile
- In the dashboard you will already find an overview of the most recent orders and quotations
- click on To Quotes overview
Here you can find and download past and open quotations as PDF file.
Why cannot I create my quotation directly?
If you request items in the MISUMI online shop which are currently not in stock, your quotation request will be set 'on hold' by the system, until the supplier has confirmed the requested quantity and delivery date.
In cases like this, an error message highlighted in red appears in the quotation process. Please proceed as follows:
- Use the displayed option Request for MISUMI
- Enter the required quantity and the preferred delivery date and send the request. A reception number for your inquiry will be displayed.
It usually takes one working day to process the inquiry. As soon as you have received a response to your inquiry by email, you need to confirm it in the MyMISUMI customer portal:
- Log in to your MyMISUMI profile
- Go to ‘Inquiry List’ in the menu on the left-hand side
- You will see an overview of the inquiries and can confirm the relevant ones.
- Finalise your quotation request.
Afterwards, you will receive your quotation as a PDF via email and can also review it in your quotation history in the MyMISUMI customer portal after a short transmission time.
Can I order from MISUMI or request quotations without registration or as a private customer?
No, registration as a Corporate User is mandatory for ordering or requesting quotations from MISUMI. MISUMI is a purely B2B company (Business to Business), so it is not possible to register as a private individual. If you are registered as a CAD user, you can upgrade to a corporate account.
Who can register with MISUMI?
Any officially registered company, any trader, as well as educational institutions, can register as a Corporate User with MISUMI. This registration is a prerequisite for ordering from MISUMI or requesting quotations. Since MISUMI is purely a B2B company (Business to Business), it is not possible to register as a private customer.
When you register as a CAD user, you do not have to have a business. As a CAD user, you can view and download CAD files, but cannot order or request quotations.
How do I register with MISUMI?
Any officially registered company, business or educational institution can register with MISUMI as a Corporate User:
- Enter your email address and submit the form
- Confirm the activation link you will receive via email
- Enter your personal details and choose a login ID and password
- Choose whether you want to 1) create a new corporate account (if your company is not yet a MISUMI customer), or 2) add your user account to an existing corporate account (if your company is already a MIUSMI customer and you know the customer code).
- for 1.) Enter your company details, check them in the next step and submit the registration.
- for 2.) Enter the MISUMI customer number of your company, check your data in the next step and send the registration.
Your registration will be checked afterwards. You will be contacted if there are any further questions. Please be aware, when you chosse option 2.) your registration will not be approved by MISUMI, but by your company's internal administrator. Once your registration is complete, you will receive a confirmation e-mail. You can then log in to your account and fully use it.
You can also register as a CAD user without a business. Enter your personal details, choose a login ID and password and complete the registration process. You can now download CAD data. Ordering or requesting quotations is not possible as a CAD user.
How do I change my billing address or add a shipping address?
If you need an additional delivery address for your order, or if the billing address has changed, proceed as follows:
- Log in to the MyMISUMI customer portal.
- Click on Help Center and select the categories 'Account/user data' and 'Customer Data'.
- in the appearing drop-down menu, please select the needed modification
- Fill in the form and send it to us.
After checking the adresses will be added to your account or changed in your account. If you have registered an additional delivery address with us, you can select it online directly during the order process. Address changes must be requested before placing an order/submitting a quotation request. Only when you see and select the changes or the added delivery addresses during the order process online we can guarantee that this information will be correctly transferred to the order/enquiry.
The name of my company has changed, how can I change the master data?
If the name of your company has changed we need an official company announcement letter with all information regarding the renaming of the company:
- Log in to the MyMISUMI customer portal
- Click on Help Center and select the categories 'Account/user data' and 'Documents'.
- Fill out the form and send it to us with an attachment.
If the renaming entails a new VAT number, register a new corporate account.
My company has moved to a different address, how can I change the master data?
If your address has changed just do the following:
- Log in to the MyMISUMI customer portal.
- Click on Help Center and select the categories 'Account/user data' and 'Customer Data'.
- In the appearing drop-down menu, please select the needed modification
- Fill in the form and send it to us.
The address will then be manually checked and changed. You can find the new adress data in your account afterwards.
How can I upgrade my CAD user account to a corporate account?
To convert your CAD user account into a corporate account, please do the following:
- Log in to your account
- Click on your name in the top menu ribbon and on 'Upgrade account now' in the pop-up menu that appears
In the next step, please choose whether you want to 1) create a new corporate account (if your company is not yet a MISUMI customer), or 2) add your user account to an existing corporate account (if your company is already a MIUSMI customer and you know the customer code).
- for 1.) Enter your company details, check them in the next step and submit the registration.
- for 2.) Enter the MISUMI customer number of your company, check your data in the next step and send the registration.
Your registration will be checked afterwards. You will be contacted if there are any further questions. Please be aware, when you chosse option 2.) your registration will not be approved by MISUMI, but by your company's internal administrator. Once your registration is complete, you will receive a confirmation e-mail. You can then log in to your account and fully use it.
Can I enter an additional billing address with the same Customer Code in my account?
It is currently not possible to add several billing addresses under one existing customer code. If you want to register different billing addresses, a separate corporate account must be created for each address (with different MISUMI customer codes). If you have registered several corporate accounts, it is important to ensure that you place orders via the correct account. It is not possible to change the billing address after you have placed the order.