Tłumaczymy nasz sklep na język polski!
Wymaga to jednak czasu, ponieważ w ofercie mamy dużo artykułów, a na nasz sklep składa się wiele stron. Chwilowo nasz katalog produktów dostępny będzie w języku angielskim. Dziękujemy za cierpliwość!
FAQ
How can I cancel an order at MISUMI?
You can cancel your order in our MyMISUMI customer portal, using the self-cancellation function (if the order or line item is eligible):
- Log in to your MyMISUMI profile
- Select an order from your 'Order Overview'
- In the Order Detail View, click 'Modify / Cancel Order'
- Select all or single line items, you wish to cancel
- Click 'Cancel' and confirm your request
See tutorial video below.
If the cancellation option is available, it can be completed directly online without contacting Customer Service. If a line is greyed out, it is not eligible for cancellation.
Currently, you can only cancel online orders, which you have placed yourself.
You can find an overview of our cancellation conditions here.
Please be aware that Meviy-products cannot be cancelled in general.
Cut-Off Times
| Modification / Item | Stock Item | MTO Item (Made-to-order) |
|---|---|---|
| Cancellation (Free of Charge) | 10pm day before Shipping Date | within 2hrs after placing the order |