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FAQ
How to connect with MISUMI in the MyMISUMI customer portal (CSSP)
The easiest and fastes way to contact MISUMI is via the Help Center in the MyMISUMI customer portal:
- Log in to your MyMISUMI profile
- Click 'Help Center' in the left side menu
- Select the relevant category suitable for your issue request
- Fill out the form completely and submit your request
Please describe your issue as detailed as possible, so the customer service can assist you in the best way.
CAD-Download History in the MyMISUMI customer portal (CSSP)
In the CAD download history, you can review and check your already downloaded CAD data. It is also possible to download it again if needed.
You can find the CAD download history in your MyMISUMI profile.
- Log in to your MyMISUMI profile
- Click 'Tools' in the left side menu and find ‘CAD download history’.
Components List in the MyMISUMI customer portal (CSSP)
You can find all the information about your components history in MyMISUMI customer portal:
- Log in to MyMISUMI profile
- Click 'Tools' in the left side menu and find 'Components list'
- You can organize and download csv files of your components, as well as directly ordering them
Documents and Certificates in the MyMISUMI customer portal (CSSP)
In the MyMISUMI customer portal, you can find specific documents and certificates (MISUMI and order related) and download them as PDF file:
- Log in to MyMISUMI-profile
- Click 'General Documents' in the left side menu
- There you can find the MISUMI ISO certificates, the ROHS and REACH Regulations as well as our supplier self-declaration to download the document as PDF.
- Click on the relevant document to download it as PDF file.
- Click 'Additional Documents' in the left side menu
- There you can find your current customer statement as well as invoice copies and delivery notes for already shipped orders.
- Click on the relevant document to download it as PDF file.
If you need additional documents, please contact us via the Help Center.
Quotation and Order History in the MyMISUMI customer portal (CSSP)
You can find your quotation and order histories in the MyMISUMI customer portal. Here you can find and download past and pending quotations and orders:
- Log in to your MyMISUMI profile
- In the dashboard you will already find an overview of the most recent orders and quotations
- Click on ‘To orders overview’ to access your order history
- Click on 'To Quotations overview' to access your quotation history
Here you can find and download past and open order confirmations and quotation requests. Also you can find and download further documents related to your orders, as well as the current status of open orders.
Corprate Data in the MyMISUMI customer portal (CSSP)
You can find the registered company data of your corporate account in the MyMISUMI customer portal:
- Log in to your MyMISUMI profile
- In the dashboard 'Your Details' on the right side of the page, you can find the most important information about your account
- Click on ‘Corporate Information’ to check the information of your company and payment
Please be aware that company details cannot be modified by the customers directly. In case some data need to be modified, please contact us via the Help Center.
User Data in the MyMISUMI customer portal (CSSP)
In the MyMISUMI customer portal you can check and maintain (most of) your personal user data:
- Log in to your MyMISUMI profile
- See in the dashboard 'Your Details' all information about your account
- Click on ‘Change User Data’ to change your user name (not your Login-ID), Email address and telephone number
What can I find the MyMISUMI customer portal (CSSP)?
In the MyMISUMI customer portal you can find information regarding the following points:
- User Data
- Corporate Data
- Order History
- Quotation History
- Documents & Certificates
- Componants List
- CAD-Download History
- How to connect with MISUMI?
Each point will be described in more detail in the MyMISUMI section of the FAQ.
What is the MyMISUMI customer portal (CSSP)?
The MyMISUMI customer portal - also called CSSP (Customer Self-Service Portal) - is our self-service online platform that provides customers with direct access to order and quotation-related information and documents 24/7 without any waiting time. It also serves as a direct contact interface with the MISUMI Customer Service.
A list and description of the MyMISUMI main features you can find in our FAQ.
