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FAQ
Can I change my order?
Yes, you can amend your order on our MyMISUMI customer portal, if the order or line item is eligible.
- Log in to your MyMISUMI-profile
- Select an order from your 'Order Overview'
- In the Order Detail View, click 'Modify / Cancel Order'
- Select all or single line items, you wish to amend
- Amend either the PO Reference, shipping address or shipping date
See tutorial video below.
Amendments made on the MyMISUMI customer portal will not have to be verified by our Customer Services and will be effective immediately.
Orders can be amended online, only if the order or line item meets the defined eligibility criteria (see Cut-Off times below).
Currently, you can only modify online orders, which you have placed yourself.
Currently, you can only modify online orders, which you have placed yourself.
Cut-Off Times
| Modification / Item | Stock Item | MTO Item (Made-to-order) |
|---|---|---|
| Customer PO Reference | 10pm day before Shipping Date | 10pm day before Shipping Date |
| Delivery Address (incl. Attention-to) | 10pm day before Shipping Date | within 2hrs after placing the Order |
| Customer PO Item Reference | 10pm day before Shipping Date | 10pm day before Shipping Date |
| Shipping Date (sooner) | 10pm day before NEW Shipping Date | N/A |
| Shipping Date (postpone) | 10pm day before Shipping Date | within 2hrs after placing the order |