Tłumaczymy nasz sklep na język polski!
Wymaga to jednak czasu, ponieważ w ofercie mamy dużo artykułów, a na nasz sklep składa się wiele stron. Chwilowo nasz katalog produktów dostępny będzie w języku angielskim. Dziękujemy za cierpliwość!
FAQ
Where can I find my order history?
You can find your quotation and order histories in the MyMISUMI customer portal. Here you can find and download past and pending quotations and orders:
- Log in to your MyMISUMI profile
- In the dashboard you will already find an overview of the most recent orders and quotations
- click on To orders overview
Here you can find and download past and open orders as PDF files. Also you can find and download further documents related to your orders.
Why cannot I place my order directly?
If you request items in the MISUMI online shop which are currently not in stock, your order will be set 'on hold' by the system, until the supplier has confirmed the requested quantity and delivery date.
In cases like this, an error message highlighted in red appears in the quotation process. Please proceed as follows:
- Use the displayed option Request for MISUMI
- Enter the required quantity and the preferred delivery date and send the request. A reception number for your inquiry will be displayed.
It usually takes one working day to process the inquiry. As soon as you have received a response to your inquiry by email, you need to confirm it in the MyMISUMI customer portal:
- Log in to your MyMISUMI profile
- Go to ‘Inquiry List’ in the menu on the left-hand side
- You will see an overview of the inquiries and can confirm the relevant ones.
- Finalise your order.
Afterwards, you will receive your order confirmation as PDF file via email and can also review it in your order overview in the MyMISUMI customer portal after a short transmission time.
Order at MISUMI
To place an order with MISUMI, you have to be registered as a Corporate User. If you are a registered customer, please log in to your account and place your order online. Immediately after placing the order you can download your order confirmation which also shows the shipping date. Information on the tracking number will be provided on the day of shipment. In case we need additional information we will contact you as soon as possible. More detailed information on the ordering process can be found in the FAQ. If you have any questions about your order, please contact us via the Help Center in your MyMISUMI-profile.
Why do I receive a pro forma invoice?
There may be various reasons why you would receive a pro forma invoice: Some, but not all, potential reasons are listed below; If the credit limit is exceeded, advance payment (with pro forma invoice) must be made. Educational institutions (schools, universities, etc.) and associations always receive a pro forma invoice for their orders as standard. The order will only be processed once this pro forma invoice has been paid and the payment has been posted.
What are the delivery times at MISUMI?
For delivery times, we differentiate between stock items and items that are ordered from our suppliers. Stock items ordered Mon-Thu by 4 pm or Fri by 3 pm (CET) will usually be dispatched on the same day. Items that we do not have in stock or items that are configured and manufactured on demand have a longer delivery time, which also depends on the production capacities of our suppliers. Deliveries outside Germany will have a longer delivery time, you can find more information in the FAQ. On our website, you will find a non-binding overview of delivery times when you have selected a product. The actual delivery date of your order is shown in your order confirmation.
Where can I find the tracking number for my delivery?
Once the ordered goods leave our logistics centre, you will receive a shipping confirmation by e-mail. This will contain the tracking number and details of the shipping service provider at the bottom.
Which shipping service providers will the delivery be handled by?
In Germany, orders are generally shipped with GLS whereas TNT is our standard provider for shipments to all other countries. In rare cases, we may ship with other carriers such as DHL, UPS or Raben Logistics.
If your company has a carrier account with TNT, DHL, FEDEX or UPS, this information can be added to your MISUMI corporate account. Please contact us via the Help Center in your MyMISUMI profile and provide the relevant shipping service provider, and the carrier account number. As soon as this is set-up, we will send you a confirmation and your next order will be charged directly to your carrier account.
What are the shipping costs at MISUMI?
In the table below, you find the shipping costs and the shipping days of standard and express deliveries as well as the surcharges for each country.
| Kraj | Przesyłka standardowa | Przesyłka ekspresowa | |||
|---|---|---|---|---|---|
| Czas dostawy od momentu nadania (dni) | Koszt transportu | Czas dostawy od momentu nadania (dni) | Koszt transportu | ||
| Albania |  |
+5* | 75 € | +3* | 90 € |
| Andorra |  |
** | 75 € | ** | 90 € |
| Austria |  |
+2* | 10 € | +1* | 20 € |
| Belgium |  |
+1 | 10 € | + 1 | 20 € |
| Bosnia and Herzegovina |  |
** | 75 € | ** | 90 € |
| Bulgaria |  |
+4* | 15 € | +1* | 20 € |
| Croatia |  |
+3 | 50 € | +2* | 90 € |
| Cyprus |  |
+5* | 75 € | +2* | 90 € |
| Czech Republic |  |
+2 | 7.50 € | + 1 | 20 € |
| Denmark |  |
+2* | 15 € | +1* | 20 € |
| Egypt |  |
+5 | 100 € | + 3 | ** |
| Estonia |  |
+3* | 30 € | +1* | 50 € |
| Finland |  |
+3* | 15 € | +1* | 20 € |
| France |  |
+2* | 10 € | +1* | 20 € |
| Georgia |  |
** | 75 € | ** | 90 € |
| Germany |  |
+1 | 5 € | + 1 | n/a |
| Greece |  |
+3* | 30 € | + 1 | 50 € |
| Hungary |  |
+2 | 10 € | + 1 | 20 € |
| Iceland |  |
+3* | 75 € | +2* | 90 € |
| Ireland |  |
+2 | 15 € | + 1 | 20 € |
| Italy |  |
+2* | 10 € | +1* | 20 € |
| Latvia |  |
+3* | 30 € | +2* | 50 € |
| Liechtenstein |  |
** | 10 € | ** | 20 € |
| Lithuania |  |
+4 | 30 € | + 2 | 50 € |
| Luxembourg |  |
+1 | 10 € | + 1 | 20 € |
| Malta |  |
+4 | 50 € | +1 | 90 € |
| Monaco |  |
+1* | 25 € | +1* | 30 € |
| Montenegro |  |
+4* | 75 € | +2* | 90 € |
| Morocco |  |
+4* | 75 € | +2* | ** |
| Netherlands |  |
+1* | 10 € | + 1 | 20 € |
| Nigeria |  |
** | 100 € | ** | ** |
| North Macedonia |  |
** | 75 € | ** | 90 € |
| Norway |  |
+2* | 15 € | +1* | 30 € |
| Poland |  |
+2* | 10 € | +1* | 20 € |
| Portugal |  |
+3* | 15 € | +1* | 20 € |
| Romania |  |
+3* | 15 € | +1* | 20 € |
| San Marino |  |
+3 | 30 € | + 1 | 50 € |
| Serbia |  |
+5* | 75 € | +3* | 90 € |
| Slovak Republic |  |
+4 | 7.50 € | +2* | 20 € |
| Slovenia |  |
+3 | 10 € | + 1 | 20 € |
| South Africa |  |
+5* | 100 € | +2* | ** |
| Spain |  |
+2* | 15 € | +1* | 20 € |
| Sweden |  |
+2* | 15 € | +1* | 20 € |
| Switzerland |  |
+2* | 10 € | +1* | 20 € |
| Tunisia |  |
+4 | 75 € | + 2 | ** |
| Turkey |  |
+4* | 30 € | +2* | 90 € |
| United Kingdom |  |
+3* | 10 € | +2* | 20 € |
Countries with * = lead time in economic regions. Remote areas may take longer.
** = For countries that have not specified a delivery time/price, please contact Customer Service
(sales@misumi-europe.com).
INFO:
Due to customs clearance deliveries to destinations outside Germany may take longer. Depending on product size, weight and dimensions, on contrary to our standard delivery terms (refer to AGB — general terms and conditions) other dispatching types may be used. Due to free-unloading-ramp deliveries, forwarder performed deliveries demand a customer provided forklift or elevating truck. Depending on your location, please add the days mentioned in the table to the delivery time mentioned on the product page in the Online Shop.
Can I have my goods delivered to a private address?
As a B2B company, MISUMI can only deliver to registered companies or universities. Deliveries to private and home-office/remote-work addresses, as well as deliveries to post boxes, parcel shops, self-storage hubs and hotel addresses are not possible.
Who can order from MISUMI?
Officially registered companies, traders and educational institutions can place orders with MISUMI. To place orders, you must be registered as a Corporate User. Enquires and orders from private individuals cannot be processed.