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FAQ
Why am I asked to fill out a Compliance Declaration?
As an international company, MISUMI is obliged to comply with export controls and their legal requirements, which are regulated by EU regulations, worldwide sanctions lists and the German Foreign Trade Regulation. As your company is based in a third country and/or operates in a critical industry sector, we can only complete your registration once you have completed, signed and returned our Compliance Declaration.
My Company is already a registered customer with MISUMI. I would like to register an additional user account for myself - How can I do this?
If your company already has a corporate account with MISUMI, you can have an additional user account added to the existing corporate account. The system requirement for this is that you know your company's MISUMI customer code. Please do the following within the online registration:
- Enter your email address and submit the form
- Confirm the activation link you will receive via email
- Enter your personal details and choose a login ID and password
- Choose the option to add your user account to an existing corporate account
- Enter the MISUMI customer number of your company, check your data in the next step and send the registration.
Your registration will be checked afterwards. Please be aware that your registration will not be approved by MISUMI, but by your company's internal administrator. Once your registration is complete, you will receive a confirmation e-mail. You can then log in to your account and fully use it.
How can I find out who is the administrator responsible for approving my account?
If you have added yourself as an additional user to an existing corporate account by entering a MISUMI customer number, your company administrator will receive an email asking to complete your registration.
Registration with MISUMI
Any officially registered company, any trader, as well as educational institutions, can register as a Corporate User. This registration is a prerequisite for ordering or requesting quotations from MISUMI. Details on how to register can be found in the FAQ. Once you have completed your registration, it will be checked manually. This usually takes half a working day. You will receive a message from us as soon as your registration has been successfully approved. Your registration is now complete and you can log in to the MISUMI website and make full use of your account. You can place orders, request quotations and use all other functions of the MyMISUMI customer portal. When registering as a CAD user, you enter your personal data and company name, accept the GTCs and submit the registration. CAD user registrations will not be checked manually and you can use your account as soon as the registration is completed. You can now download CAD data in the MISUMI website. Please be aware that as a CAD user you cannot create orders or request quotations.
Who can register with MISUMI?
Any officially registered company, any trader, as well as educational institutions, can register as a Corporate User with MISUMI. This registration is a prerequisite for ordering from MISUMI or requesting quotations. Since MISUMI is purely a B2B company (Business to Business), it is not possible to register as a private customer.
When you register as a CAD user, you do not have to have a business. As a CAD user, you can view and download CAD files, but cannot order or request quotations.
How do I register with MISUMI?
Any officially registered company, business or educational institution can register with MISUMI as a Corporate User:
- Enter your email address and submit the form
- Confirm the activation link you will receive via email
- Enter your personal details and choose a login ID and password
- Choose whether you want to 1) create a new corporate account (if your company is not yet a MISUMI customer), or 2) add your user account to an existing corporate account (if your company is already a MIUSMI customer and you know the customer code).
- for 1.) Enter your company details, check them in the next step and submit the registration.
- for 2.) Enter the MISUMI customer number of your company, check your data in the next step and send the registration.
Your registration will be checked afterwards. You will be contacted if there are any further questions. Please be aware, when you chosse option 2.) your registration will not be approved by MISUMI, but by your company's internal administrator. Once your registration is complete, you will receive a confirmation e-mail. You can then log in to your account and fully use it.
You can also register as a CAD user without a business. Enter your personal details, choose a login ID and password and complete the registration process. You can now download CAD data. Ordering or requesting quotations is not possible as a CAD user.
How do I change my billing address or add a shipping address?
If you need an additional delivery address for your order, or if the billing address has changed, proceed as follows:
- Log in to the MyMISUMI customer portal.
- Click on Help Center and select the categories 'Account/user data' and 'Customer Data'.
- in the appearing drop-down menu, please select the needed modification
- Fill in the form and send it to us.
After checking the adresses will be added to your account or changed in your account. If you have registered an additional delivery address with us, you can select it online directly during the order process. Address changes must be requested before placing an order/submitting a quotation request. Only when you see and select the changes or the added delivery addresses during the order process online we can guarantee that this information will be correctly transferred to the order/enquiry.
The name of my company has changed, how can I change the master data?
If the name of your company has changed we need an official company announcement letter with all information regarding the renaming of the company:
- Log in to the MyMISUMI customer portal
- Click on Help Center and select the categories 'Account/user data' and 'Documents'.
- Fill out the form and send it to us with an attachment.
If the renaming entails a new VAT number, register a new corporate account.
My company has moved to a different address, how can I change the master data?
If your address has changed just do the following:
- Log in to the MyMISUMI customer portal.
- Click on Help Center and select the categories 'Account/user data' and 'Customer Data'.
- In the appearing drop-down menu, please select the needed modification
- Fill in the form and send it to us.
The address will then be manually checked and changed. You can find the new adress data in your account afterwards.
How can I upgrade my CAD user account to a corporate account?
To convert your CAD user account into a corporate account, please do the following:
- Log in to your account
- Click on your name in the top menu ribbon and on 'Upgrade account now' in the pop-up menu that appears
In the next step, please choose whether you want to 1) create a new corporate account (if your company is not yet a MISUMI customer), or 2) add your user account to an existing corporate account (if your company is already a MIUSMI customer and you know the customer code).
- for 1.) Enter your company details, check them in the next step and submit the registration.
- for 2.) Enter the MISUMI customer number of your company, check your data in the next step and send the registration.
Your registration will be checked afterwards. You will be contacted if there are any further questions. Please be aware, when you chosse option 2.) your registration will not be approved by MISUMI, but by your company's internal administrator. Once your registration is complete, you will receive a confirmation e-mail. You can then log in to your account and fully use it.